Businesses should remember to reward, recognize employees

As seen in the Vancouver Business Journal In fast-paced environments, important aspect of a successful workplace can sometimes fall to the wayside... Everyone loves to be rewarded, encouraged and acknowledged for a job well done. Yet, in fast-paced work environments, this important aspect of a successful workplace can sometimes fall to the wayside. To [...]

Feedback tool as easy as a latte

Do you wish giving feedback was as easy as drinking a latte?  Feedback is always a challenge. In Charles Duhigg’s book The Power of Habit: Why We Do What We Do in Life and Business  he shares an example of how Starbucks teaches employees how to naviaged difficult and frustrated customers.  Starbucks works with it's employees [...]